The remote session maps your keyboard to the best matching keyboard language available on the remote PC. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into. There are many types of Mac keyboard layouts. You can't connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.). The remote PC might only allow PCs to connect that have Network Level Authentication set up. To fix this, scroll back up to How do I set up a PC for Remote Desktop? question in this topic. Remote connections might not be set up on the remote PC. If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open. Under Allowed apps and features, select Remote Desktop, and then tap or click OK. You might be asked for an admin password or to confirm your choice. If you're using Windows Firewall, follow these steps:Ĭlick Allow an app or feature through Windows Firewall.Ĭlick Change settings. The Remote Desktop port might be blocked by a firewall. If you still can't connect, try using the IP address of the remote PC instead of the PC name.

Make sure you have the right PC name, and then check to see if you entered that name correctly.

If these solutions don't work, you can find more help on the Microsoft Community website. Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC.

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